Our commitment to you

We value digital inclusion and want our services to be accessible for everyone. We’re continuously making improvements to reduce barriers and make our product and services work better for people with disabilities.

Accessible by design

Our customers are at the centre of our design principles – we want you to find navigating our platforms simple and easy. We understand some visitors use assistive technologies to access our services and we aim to integrate with these tools as seamlessly as possible. We use the Web Content Accessibility Guidelines (WCAG) to inform design decisions and help us create a better digital experience for everyone.

Get more support or give us your feedback

We're here to help you and we offer several ways to get in touch should you need any support with your money transfer.

• Phone us
• Chat with us

Our Care Representatives are also trained to assist customers through authorised Telecommunication Relay Services.

We check our app and website regularly and are always open to feedback. If you do encounter any issues that may present a challenge to someone with disabilities, please get in touch using the contact options listed above.