Due to the way banks process refunds, it can take up to 10 working days for the refund to be reflected in your account. Usually, it's much quicker than that:

• If you paid by bank transfer you'll normally receive your refund within 4 days of requesting it
• If you paid by credit or debit card, you'll normally receive your refund within 3-5 days of requesting it

We send all refunds back to your original payment method.

If you've been waiting for your refund for more than 10 days, please contact us so that we can help.