Every case is different, but below you'll find some of the reasons why we might cancel a transfer. 

You were trying to buy goods or services 

• You should only use Ria for personal money transfers. Some people try to buy pets, real estate and other goods or services with Ria. This isn't allowed and transfers for these purchases will be cancelled.  

You tried to send money to someone you don’t know

• Only send to friends, family, and people you know. Don’t fall for scams! If we believe your safety is at risk, we'll cancel your transfer.

You may be sending to a country with a high incidence of fraud

• Every money transfer is reviewed individually to figure out if it’s safe. We don’t block all transfers to certain countries, but if a transfer matches a pattern of fraudulent activity, it will be canceled.

You didn’t pay for your transfer

• We can’t send your money until we receive full payment. We'll cancel your order if we don't receive payment, or if we don't receive payment in full. 

We needed more information from you

When we review orders, we sometimes ask you for additional documents, so that we can verify your identity or address, for example.

We'll email you to ask you to provide these documents if we need them. If we don't receive the information we need within the specified timeframe, we'll cancel your order.

Learn more about transfer reviews. 

Refunds

We only take payment when we accept your transfer. This means that we won't have taken payment if your transfer is rejected. 

If you paid by credit or debit card, your bank may have placed a hold on the money. It might take a few business days for them to release the hold and for this money to be made available to you in your account.

If you have made payment, you'll receive a refund for the full amount paid, including any transfer fees.

• Check our refund timeframes.